Dear Valued Customer,

Thank you for your continued trust and support of PanAn Testing. Every equipment maintenance service and every technical response reflects your expectations for stable and reliable operations, while also representing the dedication, responsibility, and care of our technical team.

Service has no finish line, and our pursuit of excellence never stops. To continuously improve the quality of our maintenance and technical services, it is essential for us to understand each customer’s genuine service experience. We sincerely invite you to complete a brief service feedback survey and share your honest thoughts, experiences, and suggestions with us. This will help ensure that every future on-site visit and every instance of remote support is better aligned with your actual needs and enables us to resolve issues more effectively.

Your feedback will directly impact the performance evaluations and service ratings of each of our technical engineers. A word of recognition from you is the most meaningful encouragement for an engineer, while constructive criticism will provide clear direction for their next steps in improvement. Through this mechanism, we hope to make high-quality service not just an individual effort, but a standard embraced by the entire team.

Your three minutes mean a great deal to us.

We will value and carefully consider every honest rating and every piece of genuine feedback you provide. Whether it is praise or criticism, your feedback will be a driving force behind our continuous improvement. The issues you raise will directly help us optimize our service processes, while your recognition and appreciation will serve as a standard that our entire team strives to uphold.

You may access the questionnaire through any of the following methods:

1. Click on the menu in the Panan Testing official WeChat public account: 【Service Support】→【After-Sales Feedback】

2. Directly reply with the keyword “questionnaire” in the Panan Testing official WeChat account to receive the survey link

3. Scan the QR code below

After you submit the questionnaire, your feedback will be entered directly into our service quality analysis system and will be followed up by designated personnel.

Our Commitment:

Strict Confidentiality: All your feedback is used solely for internal service improvement and will not disclose any personal information to third parties.

Responsive Action: For any specific issues or suggestions you raise, we will follow up through subsequent interviews or via dedicated customer service to further communicate with you.

Continuous Improvement: The results of each survey will be compiled and analysed, forming the basis for improvement measures that will be communicated and implemented across the entire team.

Appreciation and Rewards

To thank our valued customers for their sincere participation and valuable feedback, we will offer a special token of appreciation to all customers who complete the survey – as our way of giving back for your long-term trust and companionship.

We truly cherish your honest evaluations. Every piece of feedback you provide is key to helping us optimize our services and enhance our professional capabilities, so that we can deliver more reliable and hasslefree technical support to you. Service is in the details, and sincerity is found in the little things. We look forward to hearing your voice, and we hope that in every future collaboration, you will feel our progress and sincerity.

Thank you once again for your support and trust!

—— Technical Service Department
PanAn Testing & Engineering Co., Ltd.

If you have any questions, please feel free to contact your dedicated account manager or call our service hotline: 021-63175588